These Terms of Service ("Terms") govern your use of the website velosystems.io and the missed-call recovery service provided by Velo Systems LLC, a Texas limited liability company ("Velo Systems," "we," "us," or "our"). By using this website or our service, you agree to these Terms.
1. What the Service Is
Velo Systems provides an automated missed-call recovery service to local service businesses. When a business engages us, we provide a dedicated phone number. The business forwards its unanswered calls to that number. When a call arrives unanswered, our system:
- sends an automated SMS message to the caller identifying the business they called;
- sends a limited number of automated follow-up messages if the caller does not reply;
- delivers an appointment booking link when a caller indicates interest; and
- records each missed call and its outcome for the client business.
2. What the Service Is Not
Velo Systems does not provide any of the following, and no statement on this website or elsewhere should be read to offer them:
- Answering of live phone calls, whether by a person or by automated means.
- Call routing, call forwarding management, or switchboard services.
- Any artificial intelligence system that holds a conversation with a caller.
- Review generation, review solicitation, review response, or reputation management of any kind.
- Two-way calendar synchronization. We deliver a booking link; we do not manage the client's calendar.
Calls are never answered by Velo Systems. Calls are texted back after they have already gone unanswered. All messages are pre-written and automated, are sent in the name of the client business, and do not impersonate any individual member of that business's staff.
3. Messaging Program
Our SMS messaging program is described in full in our SMS Terms & Conditions and our Privacy Policy. In summary: a person receives messages from us only because that person placed a call to a client business and the call went unanswered. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. The full call-to-action disclosure and every opt-in path is published in Section 2 of our SMS Terms & Conditions. We do not sell or share mobile information or opt-in data with third parties for marketing or promotional purposes.
4. Fees and Commission
There is no upfront cost and no monthly fee for our service. Velo Systems is paid a commission of twenty percent (20%) of attributed new revenue.
Revenue is "attributed" when all of the following are true:
- the customer was not an existing customer of the client business prior to first contact through the Velo Systems number;
- the customer's first contact with the business occurred through the Velo Systems number; and
- the resulting job was completed within ninety (90) days of that first contact.
Commission is invoiced monthly based on revenue reported by the client business.
The commercial relationship between Velo Systems and a client business is governed by the executed Client Service Agreement between the parties. Where these Terms and a signed Client Service Agreement conflict, the Client Service Agreement controls. Nothing on this website constitutes an offer or a binding agreement.
5. Term and Cancellation
The service carries a ninety (90) day initial term, measured from the date the Client Service Agreement is signed; after the initial term the service continues month-to-month. There is no cancellation fee. Because there is no retainer and no monthly fee, commission is owed only on revenue actually attributed under Section 4 — if no attributed revenue closes during the initial term, nothing is owed for it. After the initial term, a client business may stop using the service on thirty (30) days' written notice by notifying us in writing at topher@velosystems.io. We may likewise stop providing the service at any time on written notice.
On cancellation:
- We stop sending messages on the client's behalf, and the client stops forwarding calls to the number we provided.
- The dedicated phone number provided by Velo Systems remains the property of Velo Systems and is released or reassigned at our discretion. It does not transfer to the client.
- Commission remains payable on revenue already attributed under Section 4 before the cancellation date, including jobs completed within the ninety (90) day attribution window that began before cancellation.
- Opt-out records are retained on a permanent suppression list as described in our Privacy Policy.
The specific term, notice, and post-termination obligations applicable to any individual client are set out in that client's executed Client Service Agreement, which controls over this section in the event of any conflict.
6. Client Responsibilities
A client business using our service agrees to:
- forward only its own business line to the number we provide;
- report completed job revenue accurately and in good faith for attribution purposes;
- not use the service to send content that is unlawful, deceptive, harassing, or that violates carrier or messaging regulations; and
- comply with the Telephone Consumer Protection Act and all other applicable communications law.
We may suspend or terminate service immediately if we reasonably believe it is being used in violation of law or carrier policy.
7. Service Availability and Third-Party Dependencies
Our service depends on third-party providers including telephone carriers, Twilio, Make.com, Airtable, Google, and Cal.com. Message delivery is not guaranteed. Carriers may delay, filter, or fail to deliver messages for reasons outside our control. We do not guarantee uninterrupted or error-free operation.
8. No Guarantee of Results
Any figures, estimates, or statistics presented on this website are illustrative and based on industry data or our own reasonable estimates. They are not a promise or projection of results for any particular business. Outcomes depend on call volume, the client's own responsiveness, pricing, and market conditions.
9. Disclaimer of Warranties
The website and the service are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
10. Limitation of Liability
To the fullest extent permitted by law, Velo Systems will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business opportunity, arising out of or relating to the website or the service. Our total aggregate liability arising out of or relating to the service will not exceed the total commission paid to us by the client in the three (3) months preceding the event giving rise to the claim.
11. Intellectual Property
The content, design, and marks on velosystems.io are owned by Velo Systems LLC. You may not copy, reproduce, or reuse them without our written permission.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Venue for any dispute lies in the state or federal courts located in Comal County, Texas.
13. Changes to These Terms
We may revise these Terms. The "last updated" date reflects the most recent revision. Continued use of the website or the service after a revision constitutes acceptance of the revised Terms.
14. Contact
Velo Systems LLC
New Braunfels, Texas
Phone: (210) 504-6921
Email: topher@velosystems.io
Web: velosystems.io